Contact information
Elena Ratcliff
Continuous Improvement Implementation Officer
My role is to work with teams and colleagues across NDORMS to deliver a programme of continuous improvement (CI) in the services and operations that support the department's valuable research and teaching activities. I am working closely with, and reporting to Emma Morris (NDORMS CI Practitioner), under the direction of Mark McDermott (NDORMS COO), to support the teams in full scale service reviews as well as reviewing processes and improving policies and procedures.
I joined NDORMS in January 2024 from the Department of Politics and International Relations where I have been the Research Compliance Lead in the Research Facilitation team, in charge of promoting and maintaining a culture of compliance, research integrity and high-quality research within the department. Prior to that, I worked in the Centre for Tropical Medicine and Global Health, Nuffield Department of Medicine as the Research Grants and Contracts Manager.
I am a CI Associate Practitioner since February 2025 when I completed the Focus Local Practitioner Programme.
Please get in touch if you would like to find out more about CI or have ideas for improvement and automation.