Telephone Skills Workshop - dealing with difficult conversations
Jenny Gould from RELATE Oxfordshire
Wednesday, 18 October 2017, 9.30am to 1.30pm
Botnar Research Centre, Room G54
This workshop will help participants develop new skills and techniques so that they feel more confident and able to communicate effectively. Key areas covered include:
- Understanding types of challenging behaviour
- Developing a personal awareness and understanding why they find certain behaviours challenging
- Develop effective listening skills
- Exploring different techniques to manage challenging behaviours assertively and sensitively
Places need to be booked on this course.
Please email firstname.lastname@example.org to book.