Telephone Skills Workshop
Delivered by Jenny Gould from Relate Oxfordshire
OCTRU
Thursday, 10 November 2016, 9.30am to 1.30pm
Dealing with difficult telephone conversations
This workshop will help participants develop new skills and techniques so that they feel more confident and able to communicate effectively. Key areas covered include:
- Understanding types of challenging behaviour
- Developing a personal awareness and understanding why they find certain behaviours challenging
- Develop effective listening skills
- Exploring different techniques to manage challenging behaviours assertively and sensitively
Location: Botnar Research Centre, Room G54
This workshop is aimed at staff working on trials.
Please note places are limited, please book early. To book a place please email: octrutrialshub@ndorms.ox.ac.uk