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Elena Ratcliff

Continuous Improvement Implementation Officer

My role is to work with teams and colleagues across NDORMS to deliver a programme of continuous improvement (CI) in the services and operations that support the department's valuable research and teaching activities. I will be working closely with, and reporting to Emma Morris (NDORMS CI Practitioner), under the direction of Mark McDermott (NDORMS COO), to support the teams in full scale service reviews as well as reviewing processes and improving policies and procedures. As a first priority, my role will be focused on working closely with the HR team to drive forward the implementation of recommendations from the HR Service Review. That would include a whole range of actions, such as drafting policies, preparing standard operating procedures, process improvements, systems set-ups, etc.

I have joined NDORMS on a six-month secondment (January - July 2024) from the Department of Politics and International Relations where I have been the Research Compliance Lead in the Research Facilitation team, in charge of promoting and maintaining a culture of compliance, research integrity and high-quality research within the department. Prior to that, I worked in the Centre for Tropical Medicine and Global Health, Nuffield Department of Medicine as the Research Grants and Contracts Manager.

I'd love to hear from you if you would like to find out more about CI or have ideas for improvement, so please do get in touch.